Every Citadel Hardware piece is made and shipped from our workshop in Jamnagar, India. Here is how delivery, charges and import duties work for your country.

Shipping within India

Free delivery on orders of ₹999 and above.
Orders below ₹999: flat ₹129 delivery charge.
Shipped by DTDC with tracking. Orders are dispatched within 2–4 business days and usually arrive in 3–7 business days.
All prices include GST. There are no extra charges at delivery.

International Shipping

International prices are shown in US Dollars (USD). All international orders ship by DHL Express with full tracking.

United States, United Kingdom & Canada: free DHL Express shipping on orders above the minimum shown at checkout (US$199). Smaller orders ship at the live DHL rate shown before you pay.
UAE, Saudi Arabia, Qatar, Kuwait, Oman & Bahrain: free DHL Express shipping on orders above US$199.
European Union: free DHL Express shipping on orders of US$249 and above.
All other countries: the live DHL Express rate for your address is shown at checkout before you pay.
Orders are dispatched within 2–4 business days. DHL Express typically delivers in 3–6 business days after dispatch.

Import Duties & Taxes (International Orders)

Our prices and shipping charges cover the product and international freight. Import duties, VAT/GST/sales taxes and customs brokerage fees are not included and are payable by the recipient to DHL or local customs at delivery (DAP terms). The amount depends on your country’s rules and your order value. DHL will contact you before delivery if anything is due.

If a shipment is refused because duties are not paid, return shipping and any charges raised by DHL will be deducted from the refund.

Payments

India: UPI, cards and NetBanking via Razorpay. International: PayPal and major debit/credit cards, charged in USD.

Questions or Bulk Orders

Need a duty estimate for your country, or planning a trade or bulk order? Write to us at info@citadelhardware.com.