This Privacy Policy explains how Citadel Hardware (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit citadelhardware.com or place an order with us. As a brass hardware manufacturer selling directly to customers, distributors, and businesses, we collect only the data we need to process your order, support your account, and improve our website.
Information We Collect
When you browse our site, create an account, or place an order, we may collect: your name, email address, phone number, billing and shipping address; order details such as products purchased, quantities, and order value; payment information processed securely through our payment gateway (we do not store your full card details on our servers); and technical information such as your IP address, browser type, and pages visited, collected automatically through cookies and similar technologies.
How We Use Your Information
We use your information to process and deliver your orders, communicate with you about your order status, respond to customer service and quote requests, maintain your account, prevent fraud, and, where you have opted in, send updates about new products or offers. We do not sell your personal information to third parties.
Our website uses cookies to keep items in your cart, remember your login session, and understand how visitors use our site so we can improve it. You can disable cookies through your browser settings, though some parts of the site, such as checkout, may not work correctly without them.
We share your information only with trusted service providers who help us run our business, including payment processors who handle your transaction, shipping and logistics partners who deliver your order, and IT service providers who help us maintain our website. These providers are only given the information they need to perform their services and are not permitted to use it for other purposes. We carefully select partners who maintain appropriate security standards for handling customer data.
Data Retention
We retain order and account information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements, such as maintaining sales and tax records.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, and we will not charge a fee for a straightforward request unless it is repetitive or clearly excessive.
Security
In line with India’s Digital Personal Data Protection Act, we take reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our website, or applicable law. The updated version will be posted on this page with a revised date, so we encourage you to check back periodically.
Third-Party Links
Our website may contain links to other websites, such as shipping carriers or payment providers. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their own privacy policies.
Children’s Privacy
Our website and products are intended for business and adult consumer use. We do not knowingly collect personal information from children under 13.
Location and Currency
We use the IP address of your visit to work out which country you are in, so the store can show prices in the right currency. The lookup runs on our own server using a country database, and your IP address is not sent to MaxMind. This product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@citadelhardware.com or write to us at Shed No.45/A, Sardar Patel Estate, Gokulnagar Main Rd, Gokul Nagar, Jamnagar, Gujarat 361005.